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Please read our T&C’s carefully. If you don’t understand any part or need some extra details,
please feel free to contact us and we will be happy to assist you.
Terms and Conditions of Superb Moves Ltd © 2023
Contractor”) and you (“the Customer”) explaining rights, obligations and responsibilities of
both parties.
“Goods” means the goods being removed and/or packed/unpacked.
payable to government or other statutory bodies and all such duties or fees (if any) will be
payable by you in addition to the quoted price.
may be made if there are circumstances that have not been taken into account when preparing
the quotation (i.e. longer than three months period from the quotation, currency fluctuation,
freight taxation, delivery of Goods on floors upper than first, delays outside our control,
limited access to collection/delivery point, and others).
receive a written confirmation that we are available on your required day. We will send our
written confirmation within one working day of our receipt of your acceptance of our
quotation.
Unless previously agreed in writing we will not:
or equipment.
may effectively cause damage.
It is your sole responsibility to:
documents on collection or delivery of Goods.
nothing is taken away in error.
Other than by reason of our negligence we will not be liable for any loss or damage, costs or
additional charges that may arise from any of these matters.
provide prior to the agreed removal date:
protection scheme for which we have quoted.
Items excluded from this contract which will not be removed unless otherwise agreed in
writing:
goods or collections of a similar kind.
any kind of explosives.
Such goods will not be removed by us except with prior written agreement. If you submit
such goods without our knowledge and prior written agreement we will not be liable for any
loss or damage, except when death or injury is caused by our negligence or that of our
employees or agents and you will indemnify us against any charges, expenses, damages or
penalties claimed against us by third parties. In addition we shall be entitled to dispose of
(without notice) any such goods.
By entering into this contract you confirm to us that:
Goods.
You will be responsible to pay for any claim for damages and/or costs against either of the
above if this proves to be untrue.
Unless you have our written agreement to the contrary, you must pay our charges so we have
cleared funds in advance of the removal. Unless we agree otherwise, you may not withhold
any part of the agreed price. Interest at 2% per month, calculated on a daily basis, is charged
on all overdue accounts.
We reserve the right to terminate this contract if payment is not received before the removal
date, and not to carry out any services quoted for. Failure to comply with our payment terms
will also mean that we will not insure our liability for the goods.
to accept Standard Liability pursuant to chapter 9.II. below, then in the event that we lose or
damage your goods through our negligence or our breach of contract, we will pay you up to a
maximum of £50 for each item which is lost or damaged, to cover the cost of repairing or
replacing that item. In this respect an item is defined as any one article, suite, pair, set,
complete case, package, carton or other container.
the repair the item, we will not be liable for any depreciation in value.
to deliver the goods if it is caused by any of the following circumstances:
c.1. Fire, howsoever caused.
c.2. War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil
war, terrorism, rebellion and/or military coup, act of God, industrial action or other such
events outside our reasonable control.
c.3. Normal wear and tear, natural or gradual deterioration, leakage or evaporation from
perishable or unstable goods. This includes goods left within furniture or appliances.
c.4. Cleaning, repairing or restoring unless we did the work.
c.5. Moth or vermin or similar infestation, damp, mould, mildew or rust.
c.6. Electrical or mechanical damage to any appliance, instrument or equipment unless there
is evidence of external impact.
c.7. Breakage of owner packed property unless the box or container shows signs of external
damage.
d.1. Any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other
container not both packed and unpacked by us.
d.2. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps,
coins, or goods or collections of a similar kind, unless you have previously given us full
information including value, and we have confirmed in writing that we will accept
responsibility.
d.3. Goods which have a relevant proven defect or are inherently defective.
d.4. Animals and their cages or tanks including pets, birds or fish.
d.5. Bonds, manuscripts and documents or electronically held data records, mobile
telephones.
d.6. Plants.
d.7. Refrigerated or frozen food or drink.
d.8. Loss of or damage to china, glassware and fragile items, unless they have been both
professionally packed and unpacked by us or our subcontractor. In the event of an accident
involving an owner packed container where damage has occurred irrespective of the quality
of the packing, our liability is limited to £100 or its actual value, whichever is less.
indirectly from, or as a consequence of, loss, damage, or failure to deliver the goods.
We have a “Goods in Transit” insurance policy (covering all Risks of Physical Loss or
Damage to Goods in Transit anywhere in European Union) which can be endorsed to cover
client’s goods. Please notify us of the value of your goods to be insured and we can provide
you a removals quote including an Insurance Option. Please note that this insurance has been
arranged solely in the name of our company. As our customer you will have no enforceable
rights under our insurance policy.
additional charge the amount of our liability to you will be as follows:
to you will be assessed as a sum equivalent to the cost of their repair or replacement, taking
into account the age and condition of the goods immediately prior to their loss or damage but
subject to a maximum liability of £40,000 (unless we have agreed a higher amount with you).
assessed to be the cost of replacement of that item, it is to be assessed as a sum equivalent to
the cost of that item in isolation, not the cost of that item as part of a pair or set.
or otherwise, this insurance shall become void and all claims hereunder shall be forfeited.
every claim for loss or damage covered by this insurance.
notified to the remover on the day of delivery of the property, whether unpacked or not.
III. Any liability under chapter I. or II. above is expressly subject to all or any other
applicable exclusions set out elsewhere in this agreement
an estimate only.
reasonable control we will pay your reasonable expenses which arise as a result of our not
keeping to the agreed written time schedule. If through no fault of ours we are unable to
deliver your goods, we will take them into store. This contract will then be fulfilled and any
additional service(s), including storage and delivery, will be at your expense.
We shall only be liable for damage to premises caused by our negligence. Any damages to
premises must be noted on the delivery receipt and confirmed in writing to us within seven
days unless you request a reasonable extension which we agree in writing.
We will not be liable for any loss or damage to any goods unless any claim for loss or
damage is notified to us in writing WITHIN SEVEN DAYS (this is a requirement of
insurers) of either their collection by you or delivery by us to their destination, unless you
request a reasonable extension which we agree in writing.
We have a legal right to withhold or ultimately dispose of some or all of the goods until you
have paid all our charges and other payments due under this contract. These include any
charges that we have paid out on your behalf. While we hold the goods and wait for payment
you will be liable to pay all storage charges and other costs incurred as a result of our
withholding your goods and these terms and conditions will continue to apply.
may refer the matter to the Ombudsman subject always to the rules of the Scheme from time
to time.
quotation without reference to you.
space/volume/capacity on our vehicles or the containers may be utilised for consignments.
accepted as accurate unless you write to us within 7 days of the date of our sending, or a
reasonable period agreed between us, notifying us of any errors or omissions.
These Terms and Conditions together with our quotation are intended to form the whole
agreement between us and to prevail over any verbal discussions. Should we mutually agree
to any variation of these terms such variation should be confirmed in writing. Any variation
however agreed shall never invalidate the remainder of these Terms and Conditions.
This contract is subject to the laws of England and Wales or the country in which the office
of the company issuing this contract is situated.
charged immediately after the payment due date passed.
General Data Protection Regulation
Superb Moves Ltd take your privacy seriously and only use your personal information to provide the service you have requested from us. We are the data controller in respect of any personal data we collect about you.
In signing our T&Cs you agree to us retaining data relating to you and / or your business with the express intention of using such data in our contractual dealings with yourselves.
Upon satisfactory conclusion of the contract all records and data will be held by us unless we receive express instructions from yourselves to the contrary.
At no point will any of this data / information be shared with any 3rd party unless in express pursuance of the contract.
If you would like to request a copy of your data, review it, update it, or ask us to purge it from our systems please email info@www.superb.amkmedia.pl and use the subject line: DATA SUBJECT ACCESS REQUEST.